At Sports Corner, we love our customers, and we appreciate our customers. With that in mind, I thought it might be interesting to share a peice of the action that occurred this weekend inside the store and at home.
Some of you know that we were blessed this week with a set of beautiful twin granddaughters. Along with the joy and excitement of that event comes the realization of "What am I going to do with all these orders that have deadlines?" Thank goodness for Teri and Tammy, who were able to be at the store Thursday and Friday. They were able to check in UPS deliveries, they were there for the customers who came in or called in. They were able to leave notes about customer requests, detail on orders, and anything that could be vital to the completion of the order.
Karen arrived home Saturday evening from helping out with our daughter and the grandchildren and immediately went to the store to check on things. She did what she could Saturday night and brought home a load of paperwork to work on for Saturday night. Sunday morning she wakes up and heads for the store again to get every order to the point where it can be screened or embroidered. Do problems pop us that make this process seamless? You bet. Part 2 of "Behind the Scenes" will go into some examples of what can bring on stress in heavy doses. Deadlines? Oh yes, when you work in an environment that carries deadlines with virtually every order, isn't that when things go haywire?
I will conclude Part 1 by saying that we couldn't be more thankful that the babies are healthy and our daughter is healthy as well. Thursday and Friday were filled with exhausting emotions as you can imagine when childbirth happens. You generally come home and want to crash and to catch up on lost sleep. But on this Saturday and Sunday, Karen did neither. Instead, she did what a caring business owner does. She threw herself into that store's pending business at the store and at home until nearly midnight Saturday and Sunday. The crashing did not have time to occur. But what did happen was that the orders were given the attention she knew they needed to make for a happy group of customers. That's why they do their business here. They may pick up their orders this week, not knowing what all had just taken place inside and outside of Sports Corner. But now you know a little more about what does happen behind the scenes of a small business. And this Monday morning she is back at the store.